I have been using Pet Bucket (PB) in excess of 4 years and I've always been extremely satisfied. After my last order, I was delightedly surprised by receiving a personal thank you from the owner/manager of PB. I was very appreciative that she took time out of her day to thank me. That let me know PB value their customers and appreciate them too. As always, I'm satisfied with my order, and has been with every order since I've first started using PB. Thank you.