Hi John. In response to your email we did receive our order #617728. In the two previous years our orders never made it to us and you had to resend them. I assume that because we live in Canada they were held up and lost at customs, but with this order we paid for the shipping with DHL and our order was delivered on time. We have two small dogs and there is an issue with ticks in this area. We will continue to order from you and will pay for the shipping. Thanks Lee